At ClickNetworks we believe that customer service is key to our success. Further, we want your staff to feel like ClickNetworks are on hand to help with any issues. That is why we have a team of dedicated help desk analysts, based in house at our Glasgow Office.
As part of our fixed price, fully managed IT services your staff can call the helpdesk with any questions; our helpdesk will remotely login to the users computer and rectify any issues they are having. Our staff adhere to the strict service level agreements we assign and if they cannot rectify the issue ,they will instruct our on-site engineers to come out to your office.
We continuously invest in staff training, and invest in their career development. This ensures our clients have a helpdesk of IT experts at their fingertips-letting you get on with the day-to-day running of your business.
Want to know how we can transform your IT estate ? Contact us today